Do you charge for your mortgage broking services?

At The Property Education Company, we do not usually charge clients for assisting with loans. We are paid commission by the lender you choose. When you take out a loan via a mortgage broker, it does not cost you any more, and sometimes costs less, than going directly to a bank. Brokers get paid commission by banks for bringing new business and continuing to look after clients for the bank.

How is my borrowing capacity determined?

Your borrowing capacity is determined by two key factors that lenders review: 1) Your income and how much you can afford in loan repayments, and 2) Your security - how much cash or equity from another property you have to put towards the deal. Both factors must be comprehensively assessed by a mortgage broking expert so you can be sure before you buy.

Do you work with clients outside of Melbourne?

Yes, we currently work with clients all over Australia from Darwin to Townsville, Sydney, and all over Victoria! We can meet in person at our Brighton office or via Zoom video call. We happily meet out of hours on weekends or in the evenings, but always in our offices for your safety and ours.

How many lenders are you accredited with?

We are accredited to access over 40 lenders. These include major banks like ANZ, Commonwealth Bank (CBA), NAB, Westpac, Bank of Melbourne, BankWest, ING, and Macquarie, as well as many second-tier lenders and credit unions. This gives us the ability to compare a wide range of loan products to find the best option for your specific needs.

What is your loan approval rate?

The Property Education Company has a 98% home loan approval rate, which is significantly higher than the industry average. This success rate comes from our thorough preparation, expert knowledge of lender requirements, and comprehensive support throughout the entire application process.

What makes The Property Education Company different from other mortgage brokers?

We focus on education and building long-term relationships with our clients. Unlike many brokers who only help when you're ready to buy, we will meet with you early in your journey to help you prepare, save your deposit, and understand the lending process. We provide regular check-ins, annual loan reviews to ensure competitive rates, and ongoing support throughout your property ownership journey. We also make the process fun and stress-free with a personal, caring approach.

How long does the home loan application process take?

The timeline varies depending on your individual circumstances and the lender, but our streamlined three-step process makes it as efficient as possible: 1) Book a home loan strategy call, 2) Let us review your documents, and 3) Choose your best loan option and submit. We work to get you pre-approved as quickly as possible, often within days, and then manage the full application through to settlement.

Can you help with investment property loans as well as home loans?

Absolutely! We specialize in both owner-occupier home loans and investment property finance. Our founder Louise Lucas has been mentoring property investors since 2007 and brings over 35 years of finance experience. We provide education on investment strategies, negative gearing, portfolio building, and connect you with the right finance solutions for your investment goals.

Do you offer refinancing services?

Yes, refinancing is one of our core services. We conduct annual loan reviews for our clients to ensure they always have competitive rates. We negotiate with your current lender to improve your rate, or help you refinance to a better lender if needed. Many of our clients have been with us for 10-15 years because we continuously look after their interests and help them save money over the long term.

What education and qualifications does your team have?

Our founder and CEO Louise Lucas has an MBA from Monash University, a Graduate Diploma of Tertiary Education from The University of Melbourne, and a Diploma of Financial Services (Finance/Mortgage Broking). She has over 35 years of experience in finance and is an MFAA Accredited Mentor. Louise was also a member of the Victorian State Advisory Committee for the Mortgage and Finance Association of Australia (MFAA) until 2015. Our team holds Australian Credit Representative licenses and is fully accredited under Australian Credit License 389328.

What awards has The Property Education Company won?

We are a multi-award-winning mortgage broking firm. Our recent awards include: 2024 Australian Achiever Award National Winner for Finance & Insurance Services, 2022 Connective Excellence Award - Empowerment Award Victoria, 2019 Connective Excellence Award Winner, 2018 Australian Achiever Award, 2017 Better Business Award Winner for Best Customer Service, and 2016 MFAA National Residential Mortgage Broker of the Year. These awards recognize our commitment to exceptional customer service and client outcomes.

What is B1G1 and how does it relate to my home loan?

B1G1 (Business for Good) is a global giving initiative that we partner with to create positive social impact. Every time we help you with your financial goals and you settle a home loan, we make a difference by giving back in meaningful ways - supporting educational causes around the world. This means your home loan not only changes your life but also helps others through our charitable giving program.

Can you help first home buyers who don't yet meet lending criteria?

Yes! Unlike many brokers who won't see clients until they're loan-ready, we will always meet with you and talk through your situation. We help you understand what you need to prepare for a loan, assist you with saving your deposit, provide education on the process, and give you a clear roadmap to home ownership. We often 'hold clients' hands' for months or even years while they work towards their property goals, with regular check-ins to keep you on track.

Do you provide calculators to help me understand my borrowing capacity?

Yes, we offer several free online calculators on our website including: Borrowing Capacity Calculator, Refinance Feasibility Calculator, Loan Repayment Calculator, Stamp Duty Calculator, and Purchasing Power Calculator. These tools help you understand your financial position before you meet with us. We also offer a First Home Buyer ScoreApp Quiz to assess your readiness for purchasing your first home.

What types of loans can you help with?

We can assist with a wide range of home loans including: first home buyer loans, investment property loans, refinancing, home loan pre-approvals, construction loans, bridging finance, and personal loans. We specialize in both simple and complex lending situations, including complex business structures, self-employed borrowers, and multi-property portfolios.

Home Loan Blog

In Paradise: Visiting the Philippines

We had one of those lovely moments this week—our client, Hannah, shared the kindest words about our team, and it honestly made our day. We’ve just arrived in Cebu and are back working alongside some of our incredible offshore crew. The timing couldn’t have been better! Check out James’ photo below with Quena and Shey!

This is an excerpt from a conversation Hannah had with Louise. For more client testimonials, click here to check out our testimonial booklet!

From streamlining operations to delivering top-tier support, they’re the quiet force behind the scenes. We’re so proud of their work—and so grateful for clients who notice and appreciate the difference.

Our Property Tax Webinar was a huge success!

Thanks to everyone who joined us for our property tax webinar with Leah Supple—it was a fantastic session packed with practical insights, and we’ve had some amazing feedback.

Missed it? We’ve put together a short teaser video below so you can catch a glimpse of what you missed.

IN PHOTO: James, working alongside Quena and Shey under the sunny skies of Cebu, Philippines!

Watch the teaser | Request Full Video | Read the Disclaimer

We’d If you’d like a copy of the full recording, just shoot us an email at hello@propertyed.com and we’ll send it your way. To contact Leah, please see her information below.

Contact Leah Supple

Supplementary Complete Accounting – www.supplementary.com.au

89 Union Road, Ascot Vale Vic 3032 | Phone: 03 9111 5150

BAN TACS – www.bantacs.com.au

Are you doing everything you can to make your property work harder for you before June 30?

If you’re not sure or you have questions — whether it’s smarter tax strategies, team inspiration, or staying scam-aware, we’re here to help.

Book a time to chat with our brokers

Home Loan Blog

In Paradise: Visiting the Philippines

Our Property Tax Webinar was a huge success!

Are you doing everything you can to make your property work harder for you before June 30?

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