Loan Documents Specialist
Yezan has worked in the BPO industry for 13 years, with various experiences in reports and analytics, operational excellence, customer service, training, and development.
She started her career as a circuit engineer and technical support, dealing with US clients. She was a Subject Matter Expert for six years, coaching and training agents, creating and managing process documents. Before joining the team, she was a team lead for four years overseeing day-to-day operations and managing different stakeholders.
She enjoys working with the purpose of helping people.